01283 299 843

Gas Assist Heating And Plumbing LTD Terms and Conditions

1. Definitions

In these conditions the expression the “Company” means Gas Assist Heating and Plumbing Services Ltd. We are a company registered in England and Wales. Our company registration number is 10837006 and our registered office is at The Old Police Station, Church Street, Swadlincote, Derbyshire, DE11 8LN. Our registered VAT number is 305342342. You can contact us by telephoning our office at 01283 299843 or by writing to us at info@gasassist.co.uk AND

The Old Police Station,
Church Street,
Swadlincote,
Derbyshire DE11 8LN.

The expression “the Customer” means the person, firm or company accepting the quotation as detailed overleaf. The expression “the Work” means the work to be undertaken by the Company in accordance with a quotation. The expression “the Goods” shall mean all plumbing or heating goods or equipment supplied by the Company in accordance with the quotation

2. Variation

No purported variation to these conditions shall be effective unless in writing and signed by the Company and the Customer. The Company shall be entitled to reasonable additional time and money resulting from any variations.

3. Additional Work

The Company’s quotation is limited to the Work stated herein. If in the course of carrying out such Work the Company discovers that additional unforeseen work is needed in connection with or in consequence of the Company’s Work (for example the replacement of a flue or cylinder) such additional work shall not be the responsibility of the Company under this quotation. The Company shall bring the need for such additional work to the attention of the Customer and if the Customer requires such additional work to be carried out by the Company, this shall be subject to additional cost, which can be either by Company standard hourly rate or by separate quotation, and time. If a quotation is preferred by the Customer the Company must be given time to prepare the quotation and this may delay the completion of the Works.

4. Payment

Payment is due on completion of Work, unless monthly invoicing has been agreed by the Customer in writing, in which case payment shall be due from the Customer on or before the 7th day after the date of the Company’s invoice. The time for payment shall be of the essence of the contract and any sums not paid by the due date shall thereafter bear interest at the rate equivalent to 3% over National Westminster Bank PLC base lending rate from time to time calculated daily from the due date of payment to the actual date of payment.
The company reserves the right to ask for a deposit (normally 70%) before the Work is due to start, the balance to be paid as the payment terms set out above.

5. Interim Accounts

Unless specifically agreed otherwise in writing between the Company and the Customer, the Company shall be entitled to render interim invoices to the Customer at any time between acceptance of the quotation and completion of all the Work. Such interim invoices may relate to labour only, to both materials and labour, or to materials ordered specifically for the Work and held in stock until required. On submission of an interim invoice the payment terms set out in condition 3 above shall apply.
In the event of non-payment of an interim invoice by the due date, the Company shall be entitled to withdraw or withhold labour and/or materials until payment is made and in such circumstances the Company shall not be liable to the Customer for any loss or damage suffered as a result by the Customer or his or its own customer or any other party.

6. Timetable

If no specific timetable or programme of Work has been agreed between the Company and the Customer it is presumed that the Customer will allow the Company sufficient and reasonable time for the Work to be properly completed and fully tested. If this is not the case then the Company shall assume no responsibility for any consequential damage to property, materials, furniture, fixtures or fittings or for any delay to other trades.
The Company is entitled to an extension of time and associated loss and expense for the following reasons: delayed site possession/access, variation instructions, suspension of Works for non-payment, exceptionally adverse weather, insured damage, general strike action by a relevant trade or profession, unforeseeable change in law, or any other impediment, prevention or default by the Customer or a third party outside the Company’s control.

7. Property

Notwithstanding the fact that the Goods may have been fitted into the Customer’s premises or into the premises or third party at the Customer’s request, the Company shall nevertheless remain the legal owner of the Goods until the Customer shall have paid to the Company the full amount due under the contract and the Customer acknowledges that until such time he shall hold the Goods as bailee of the Company. In the event of the Customer being a contractor and the Company a subcontractor of the Customer and any monies received by the Customer from his or its own customer in respect of the Work shall be held by the Customer as trustee for the Company until the Customer shall have paid the Company in full and the Customer shall retain trust monies in a separate account so that they are identifiable and shall not mingle the same with the Customer’s own money.

8. Damage

The Company shall not be liable to the Customer for any superficial damage caused to the Customer’s floorboards, walls, ceilings, fixtures and fittings or decorations during carrying out the Work and the Customer should insure against such damages.

9. Decoration

GAS ASSIST HEATING AND PLUMBING LTD Terms and Conditions
The Company’s quotation is limited to the Work stated therein and, unless stated in the quotation, does not include either; i) The decorating of any goods or materials fitted or ii) The making good of any decorations damaged during the normal course of the Works.

10. Floor Coverings

Unless specifically stated in the quotation the Company has not allowed for the taking up and/or re-laying of any type of laminate flooring. It is presumed that such floors will be removed by others before the Work is due to start. Unless specifically stated in the quotation the Company has not allowed for removal, cutting and/or re-laying of any vinyl or vinyl type floor coverings.
It is presumed that any such floor covering will be removed by others before Work is due to start.
Where necessary the Company will lift and roll back carpets and underlay to gain access to the floors or under the floor. The price only includes for re-laying the carpet and not for re-fitting or stretching. Carpets will not be cut to suit any alterations or new pipework etc.

11. Guarantee

All materials are subject to the manufacturer’s guarantee. Workmanship is guaranteed for 12 months. All guarantees are however conditional upon payment having been made in full by the Customer and will not be enforceable against the Company until that time.

12. Manufacturers Warranties

Where manufacturers offer an extended warranty, their warranty will supersede our warranties/guarantees.
The manufacturer’s Terms & Conditions should be read (available from their website) and complied with to ensure their Terms & Conditions are complied with. If their Terms & Conditions are not complied with their warranty could be void.

13. Data Protection Act

Under the newly revised Data Protection Act we are required to obtain your permission to pass your information (i.e. name, address, contact details etc) on to other parties, for example boiler manufacturers to register your appliance and validate your warranty. We will take it that you agree to this unless you notify us in writing before work is completed.

14. Complaints

  • Complaints must be made in writing within 7 days of completion, complaints will then be reviewed and a response provided within 14 working days.

Provision of Goods and/or services to a Consumer

  • The Customer has the right to cancel this contract within the first 14 days after acceptance. If the Customer notifies the Company in writing of its decision to cancel within that 14 day period, the Customer will not incur any charges. However if the Customer requests that the Company starts work within that 14 day period, Contract, the Customer shall pay the Company’s performed in the period prior to cancellation.
  • If the Customer wishes to make a change to the customer must contact the Company in writing, who will indicate if the change is possible, together with providing information about any changes to the price of the Goods and/or services, their timing or anything else which would be necessary as a result of the requested change and ask for confirmation as to whether to proceed with the change.
  • The Customer may ask the Company to replace any Goods that are defective and repeat or fix a service if it is not carried out with reasonable care and skill, or obtain a refund for that service if the problem cannot be fixed.
  • If the Customer and the Company have not agreed a price in advance, all work will be billed in hourly increments of £110 including VAT plus any materials required. This standard rate applies Monday to Friday, 9am to 5pm. Any work carried out outside of these hours, including evenings, weekends, public holidays, and emergency call-outs, will be charged at double the standard hourly rate.
    Directors at their discretion reserve the right to reduce a final bill, dependant on circumstances prevalent at the time. This reduction is without prejudice.
  • The Company does not exclude or limit in any way its liability where it would be unlawful to do so and any clause doing so is severable from the remaining terms.
  • The Company will use the Customer’s personal information to provide the Goods and/or services and to process payment for such Goods and or services. The Company will only give such personal information to third parties where the law either requires or allows it.
  • If the Customer and the Company have agreed that the services will be provided in sections or phases, and the Customer chooses to end the contract and not to proceed with the next section(s), the Company may charge reasonable compensation as a result of the Customer electing to end the contract.